Looking for recs in the virtual phone number space. I am in the market for a small business VOIP+SMS solution that allows a shared SMS number for teams via Android app. That is inbound texts (e.g. from customers or suppliers) are distributed to all the team members' devices, and when any team member replies to the external SMS, 1) it appears to the customer/supplier to come from the shared number and 2) all the other members see it in their app, so any team member can take over the discussion at any time.
You know, like a support email address for a trouble ticket system. Only SMS.
It is really hard to figure out if various small business virtual phone app systems support this. Quo (previously OpenPhone) advertises this feature, but I am wondering if there's competitors that do it too. Before I start brute forcing the problem by tediously contacting a lot of vendors to ask, I figured I'd ask here if anyone has found a vendor that supports such a feature.
I would particularly love what is called in this space a "Twilio app" (a version that's a client app that integrates with the user's Twilio account), bc I do in fact have my own Twilio account, so those are on the table - but also least likely to support team shared texting.
Siderea, Sibylla Bostoniensis
@siderea@universeodon.com
